{"id":3144,"date":"2024-11-13T12:37:01","date_gmt":"2024-11-13T11:37:01","guid":{"rendered":"https:\/\/rangee2024.rangee.com\/support-contact\/"},"modified":"2024-11-13T12:47:18","modified_gmt":"2024-11-13T11:47:18","slug":"support-contact","status":"publish","type":"page","link":"https:\/\/rangee.com\/en\/support-contact\/","title":{"rendered":"Support-Contact"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; background_color_1=&#8221;RGBA(255,255,255,0)&#8221; background_color_2=&#8221;RGBA(255,255,255,0)&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.25.2&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;90deg&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0) 64%|#FFCC32 64%&#8221; background_color_gradient_start=&#8221;rgba(0,0,0,0)&#8221; background_color_gradient_start_position=&#8221;64%&#8221; background_color_gradient_end=&#8221;#4a00d8&#8243; background_color_gradient_end_position=&#8221;0%&#8221; custom_padding=&#8221;5vw||||false|false&#8221; background_last_edited=&#8221;on|tablet&#8221; background_color_gradient_direction_tablet=&#8221;-180deg&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_2_font=&#8221;Roboto Condensed|700||on|||||&#8221; header_2_font_size=&#8221;12px&#8221; header_2_letter_spacing=&#8221;3px&#8221; min_height=&#8221;45px&#8221; custom_margin=&#8221;||10px||false|false&#8221; locked=&#8221;off&#8221; inline_fonts=&#8221;Arial&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"font-family: Arial; font-weight: normal; font-size: large;\"><span style=\"color: #58595b;\">\u2014 <\/span>Get in touch<br \/><\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;Roboto Condensed|700||on|||||&#8221; header_font_size=&#8221;80px&#8221; header_line_height=&#8221;1.1em&#8221; header_font_size_tablet=&#8221;60px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span style=\"color: #58595b;\"><strong><span style=\"font-family: Arial;\">Rangee Support<br \/><\/span><\/strong><\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lora||||||||&#8221; text_text_color=&#8221;#676879&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;2em&#8221; text_font_size_tablet=&#8221;15px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; inline_fonts=&#8221;Arial&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-family: Arial; font-size: x-large;\">Rangee GmbH<br \/>Gut-D\u00e4mme-Str. 11<br \/>52070 Aachen <br \/><\/span><span style=\"font-family: Arial;\"><\/span><span style=\"font-family: Arial;\"><\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;mailto:support@rangee.com&#8221; button_text=&#8221;Support-Mail&#8221; button_alignment=&#8221;left&#8221; module_class=&#8221;button_yellow&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;_initial&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;21px&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px|||||&#8221; custom_padding=&#8221;16px|24px|16px|24px|true|true&#8221; animation_style=&#8221;zoom&#8221; custom_css_free_form=&#8221;||&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;#58595B&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.27.3&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Please include the following information with your support request:<\/p>\n<ul>\n<li>Error description<\/li>\n<li>Which product is it? (RangeeOS \/ Windows Kommbox) <\/li>\n<li>Firmware\/software version \/ <a href=\"https:\/\/kb.rangee.com\/HowTos\/Export%20bzw.%20Import%20einer%20Konfigurationsdatei\/\" target=\"_blank\" rel=\"noopener\">configuration file<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/ticket.rangee.com&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Ticket-System&#8221; button_alignment=&#8221;left&#8221; module_class=&#8221;button_yellow&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;_initial&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;21px&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px|||||&#8221; custom_padding=&#8221;16px|24px|16px|24px|true|true&#8221; animation_style=&#8221;zoom&#8221; custom_css_free_form=&#8221;||&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_color=&#8221;#58595B&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To create a user in the ticket system, we need an e-mail to <a href=\"mailto:support@rangee.com\">support@rangee.com<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|600|||||||&#8221; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You can reach us on working days from Monday to Thursday from 8:00 am to 5:00 pm and on Fridays from 8:00 am to 4:00 pm.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2014 Get in touchRangee SupportRangee GmbHGut-D\u00e4mme-Str. 1152070 Aachen Please include the following information with your support request: Error description Which product is it? (RangeeOS \/ Windows Kommbox) Firmware\/software version \/ configuration file To create a user in the ticket system, we need an e-mail to support@rangee.com.You can reach us on working days from Monday to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3144","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/pages\/3144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/comments?post=3144"}],"version-history":[{"count":2,"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/pages\/3144\/revisions"}],"predecessor-version":[{"id":3146,"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/pages\/3144\/revisions\/3146"}],"wp:attachment":[{"href":"https:\/\/rangee.com\/en\/wp-json\/wp\/v2\/media?parent=3144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}