{"id":3144,"date":"2024-11-13T12:37:01","date_gmt":"2024-11-13T11:37:01","guid":{"rendered":"https:\/\/rangee2024.rangee.com\/support-contact\/"},"modified":"2026-05-21T13:50:57","modified_gmt":"2026-05-21T11:50:57","slug":"support-contact","status":"publish","type":"page","link":"https:\/\/rangee.com\/en\/support-contact\/","title":{"rendered":"Support-Contact"},"content":{"rendered":"\n<div class=\"et_pb_section_0 et_pb_section et_section_specialty et_pb_gutters3 et_block_section preset--module--divi-specialty-section--default\"><div class=\"et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_single et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2><span style=\"font-family: Arial; font-weight: normal; font-size: large;\"><span style=\"color: #58595b;\">\u2014 <\/span>Get in touch<br \/><\/span><\/h2>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1><span style=\"color: #58595b;\"><strong><span style=\"font-family: Arial;\">Rangee Support<br \/><\/span><\/strong><\/span><\/h1>\n<\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><span style=\"font-family: Arial; font-size: x-large;\">Rangee GmbH<br \/>Gut-D\u00e4mme-Str. 11<br \/>52070 Aachen <br \/><\/span><span style=\"font-family: Arial;\"><\/span><span style=\"font-family: Arial;\"><\/span><\/p>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_animated et_pb_module et_block_module button_yellow\" href=\"mailto:support@rangee.com\">Support-Mail<\/a><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>Please include the following information with your support request:<\/p>\n<ul>\n<li>Error description<\/li>\n<li>Which product is it? (RangeeOS \/ Windows Kommbox) <\/li>\n<li>Firmware\/software version \/ <a href=\"https:\/\/kb.rangee.com\/HowTos\/Export%20bzw.%20Import%20einer%20Konfigurationsdatei\/\" target=\"_blank\" rel=\"noopener\">configuration file<\/a><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_1_wrapper\"><a class=\"et_pb_button_1 et_pb_button et_pb_bg_layout_light et_animated et_pb_module et_block_module button_yellow\" href=\"https:\/\/ticket.rangee.com\" target=\"_blank\">Ticket-System<\/a><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>To create a user in the ticket system, we need an e-mail to <a href=\"mailto:support@rangee.com\">support@rangee.com<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_1 et_pb_column et_pb_specialty_column et_pb_column_1_2 et-last-child et_block_column et_pb_column_empty et_pb_css_mix_blend_mode_passthrough\"><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p>You can reach us on working days from Monday to Thursday from 8:00 am to 5:00 pm and on Fridays from 8:00 am to 4:00 pm.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3144","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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