Terms and Conditions for Warranty, Support and Service
provided by Rangee GmbH
Effective: October 01, 2026
To ensure optimal use of its hardware, Rangee GmbH offers supplementary warranty, support and service provisions. This document outlines the general terms and conditions governing the use of all warranty, service and support services.
Our products are subject to rigorous quality control. Rangee GmbH guarantees the freedom from defects, usability and durability of the materials used for the duration of the applicable warranty period. Should a product nevertheless fail to function correctly, we sincerely regret this and ask that you contact our technical service department directly.
The service provider is:
Rangee GmbH
Gut-Dämme-Str. 11
52070 Aachen (Germany)
Email adress: support@rangee.com
Fon: +49 241 9972 850
Fax: +49 241 9972 859
1. Warranty Services
The manufacturer, Rangee GmbH, provides a warranty for Rangee-branded products.
The scope of services corresponds to the specifications listed in the data sheet at the time of purchase.
The scope of services includes the following:
– Support in diagnosing and resolving technical problems — based on the existing configuration and recorded traces — where the cause is suspected to lie in the behavior of the devices or virtual derivatives distributed by us
– Hardware repair or replacement with equivalent or superior hardware
The decision as to whether a repair or replacement takes place rests solely with Rangee GmbH. In the event of a replacement of the complete hardware or individual components, ownership of the replaced products passes to Rangee GmbH.
Rangee GmbH bears the costs for returning the repaired or new hardware.
2. Service and Support Services
Rangee GmbH offers service and support services. As part of its complimentary service and support offerings, Rangee provides
– Technical documentation and manuals for devices and products
– Instructions via the Rangee Knowledge Base
In addition, customers may request guidance and assistance regarding specific configuration issues via email (support@rangee.com).
There is no entitlement to a specific problem-solving outcome or guaranteed result regarding these service and support services.
3. Eligible Parties
The following parties are entitled to claim the service:
– Owners of Rangee-branded products
– Customers evaluating Rangee-branded products (test units)
Rangee GmbH will also provide the service to the same extent to third parties designated by the owner.
4. Communication Channels
Support services are provided via the web portal, by telephone, via email and through the use of desktop mirroring software and AI-supported platforms.
5. Warranty Extensions
Services provided under the warranty do not extend the existing warranty period.
Services provided under the warranty do not initiate a new warranty period.
6. Fee-based Warranty Extensions
Fee-based warranty extensions include:
– Advance replacement service
– Support hotline
– Premium support ticket with support hotline at local rates (Germany)
Advance replacement support is offered for a period of 5 years and must be purchased no later than 3 months after purchase date
Support hotline charges are based on the rates applicable to the respective service numbers.
The Premium Support Ticket may be purchased at any time.
7. Warranty Exclusions
Warranty claims are excluded in the event of damage to the goods caused by:
– Misuse or improper handling
– Environmental factors (liquids, heat, cold, overvoltage, dust, etc.)
– Failure to observe safety precautions
– Failure to follow the operating instructions
– Application of force (e.g. impact, shock, dropping)
– Unauthorized repair attempts
– Normal wear and tear
8. Requirements for Claiming Warranty Services
To claim warranty services, the following conditions must be met:
– Report the defect via the RMA form (https://rangee.com/rma/), by email to support@rangee.com, or by calling the support hotline, providing the serial number and a description of the fault.
– Send the goods to the address specified above after receiving an RMA number.
The RMA number must be marked on the packaging or the accompanying documents.
Shipments sent with postage due will not be accepted.
The hardware must be sent in its original packaging or equivalent packaging.
9. Data Protection
Rangee GmbH does not back up or delete any data contained on the hardware submitted to it.
Rangee GmbH does not guarantee the return of any data contained on the hardware submitted to it.
10. Other Provisions
Statutory regulations apply without restriction, except where otherwise provided in this agreement.
Should individual provisions of these warranty terms be or become invalid or unenforceable, in whole or in part, the validity of the remaining provisions shall not be affected thereby.
In place of the invalid or unenforceable provision, the legally permissible provision that comes closest to the economic purpose of the invalid provision shall be deemed agreed upon.