Show Info

Gut-Dämme-Str. 11
52070 Aachen
Germany
Rangee GmbH © 2021

Rangee Support Services

Rangee offers a wide range of support services. Choose from the following support offer.

Standard Support

  • Reporting of malfunctions, errors or function requests via support form or by email to support@rangee.com.
  • Response time 24 hours
  • free of charge

Hotline Support +49 900-1-726433  (+49 900-1-RANGEE)

  • direct telephone contact to support
  • extended remote support for optimized server and thin client settings
  • administration support via Teamviewer
  • chargeable from landline for 1,99€/min.
    (costs from mobile network and foreign countries may vary)

Premium Support

  • for Rangee Partners in the level System Integrator and Premium Partner free of charge
  • Reporting of malfunctions, errors or function requests by phone or via support form.
  • Reaction time maximum 4 hours
  • Billing according to runtime (minimum 1 year) or calendar year
  • Order information:
    Part number Description Costs
    150 000 84 Premium Support Ticket - 1 Year from 490,00 € net
    150 000 95 Premium Support Ticket - 3 Years from 1250,00 € net
    150 001 09 Premium Support Ticket - 1 Year - Subscription from 490,00 € net

 

Configuration and Setup Support (part no. 15000011)

  • Setup support during rollout and operation
  • Support for firmware and software configuration via remote access and by phone
  • according to effort 109,00 € net / hour