Rangee Support Services
Rangee offers a wide range of support services. Choose from the following support offer.
- Reporting of malfunctions, errors or function requests via support form or by email to firstname.lastname@example.org.
- Response time 24 hours
- free of charge
Hotline Support +49 900-1-726433Â (+49 900-1-RANGEE)
- direct telephone contact to support
- extended remote support for optimized server and thin client settings
- administration support via Teamviewer
- chargeable from landline for 1,99â‚¬/min.
(costs from mobile network and foreign countries may vary)
- for Rangee Partners in the level System Integrator and Premium Partner free of charge
- Reporting of malfunctions, errors or function requests by phone or via support form.
- Reaction time maximum 4 hours
- Billing according to runtime (minimum 1 year) or calendar year
- Order information:
Part number Description Costs 150 000 84 Premium Support Ticket - 1 Year from 490,00 â‚¬ net 150 000 95 Premium Support Ticket - 3 Years from 1250,00 â‚¬ net 150 001 09 Premium Support Ticket - 1 Year - Subscription from 490,00 â‚¬ net
Configuration and Setup Support (part no. 15000011)
- Setup support during rollout and operation
- Support for firmware and software configuration via remote access and by phone
- according to effort 109,00 â‚¬ net / hour