Standard Support

• Reporting of malfunctions, errors or function requests via support form or by email to support@rangee.com.
• Response time 24 hours
• free of charge

Hotline Support +49 900-1-726433  (+49 900-1-RANGEE)

• direct telephone contact to support
• extended remote support for optimized server and thin client settings
• administration support via Teamviewer
• chargeable from landline for 1,99€/min.
  (costs from mobile network and foreign countries may vary)

Premium Support

• for Rangee Partners in the level System Integrator and Premium Partner free of charge
• Reporting of malfunctions, errors or function requests by phone or via support form.
• Reaction time maximum 4 hours
• Billing according to runtime (minimum 1 year) or calendar year
• Order information:
  

  Part number	Description	Costs
  150 000 84	Premium Support Ticket - 1 Year	from 490,00 € net
  150 000 95	Premium Support Ticket - 3 Years	from 1250,00 € net
  150 001 09	Premium Support Ticket - 1 Year - Subscription	from 490,00 € net

Configuration and Setup Support (part no. 15000011)

• Setup support during rollout and operation
• Support for firmware and software configuration via remote access and by phone
• according to effort 109,00 € net / hour